1. Introduction
White Rock Group ("WRG," "we," "our," or "us") is committed to safeguarding the privacy of our clients, website visitors, and anyone interacting with our services. This Privacy Policy explains how we collect, use, disclose, and protect your information.
By using our website or services, you consent to the data practices described in this policy.
2. Information We Collect
We collect the following types of information:
a) Information You Provide
Contact details: Name, phone number, email, and address.
Identification documents: PAN card, ID proof, and void cheques (when necessary for payments or verifications).
Payment information: Bank account details for transactions (via void cheques).
Service inquiries: Details you share during consultations, inquiries, or service requests.
b) Automatically Collected Information
When you visit our website, we automatically collect:
Device and browser information: IP address, operating system, browser type, and version.
Usage data: Pages visited, time spent, and interactions with the site.
Cookies and tracking technologies: We use cookies to enhance your browsing experience and for marketing and analytics purposes.
c) Third-Party Data
We may receive data from:
Meta and Google Ads for marketing and retargeting purposes.
Hostinger, Meta and Google Analytics for website performance and tracking.
3. How We Use Your Information
We use the information collected for the following purposes:
To provide and improve services: Managing client relationships, processing payments, and delivering design and construction services.
Marketing and advertising: Running Google and Meta ad campaigns, sending service-related messages, and future newsletters.
Communication: Responding to inquiries, sending service updates, and confirming appointments.
Internal analytics: Improving our website, services, and customer experience.
Compliance: Verifying identities and fulfilling legal obligations.
4. Sharing Your Information
We may share your information with:
Marketing platforms: Meta, Google Ads, and analytics tools for campaign optimization and performance tracking.
Service providers: Third parties that support our operations (e.g., payment processors, cloud storage).
Legal authorities: If required by law, regulation, or to protect our legal rights.
We do not sell or rent your data to third parties.
5. Data Storage & Security
We take reasonable precautions to protect your information, including:
Storage: Data is stored on secure cloud platforms, including Google Workspace and Hostinger servers.
Security measures: We use industry-standard practices, such as SSL encryption and firewalls, to protect your data.
Retention: We retain your data indefinitely or as long as necessary for business operations.
6. Cookies & Tracking Technologies
We use cookies and similar tracking technologies to:
Improve website functionality and user experience.
Track website traffic and visitor behavior.
Personalize advertisements through Google and Meta.
You can modify your cookie settings in your browser preferences.
7. Communication & Marketing
We send service-related messages via email, SMS, or WhatsApp.
In the future, we may send newsletters. You will have the option to opt out of marketing communications once this service is available.
8. Your Privacy Rights
At this time, we do not offer:
Data deletion requests
Access to your data
In the future, you may have the option to opt out of marketing communications.
9. Policy Updates
We may update this Privacy Policy periodically. Changes will be posted on this page with the effective date mentioned at the top.
